Doctory App

Information We Collect

Depending on the features you use, the App may collect the following information:

• Account and profile details, such as your name, mobile number, email address, age, gender, city, or profile photo.
• Appointment and booking details, such as selected doctor, clinic, specialty, booking date and time, symptoms or reason for visit, and booking status.
• Health-related information you choose to submit, such as medical notes, prescription images, reports, documents, or consultation history.
• Device and technical information required for app functionality, such as device type, operating system, app version, device identifiers, and push notification token.
• Support and communication data when you contact us, submit feedback, or request assistance.

How We Use Information

We may use collected information to:

• create and manage user accounts and patient profiles;
• schedule, confirm, update, or cancel appointments and service requests;
• share relevant information with doctors, clinics, diagnostic centers, or authorized healthcare staff involved in providing the requested service;
• send reminders, alerts, and service-related notifications;
• respond to support requests and improve reliability, safety, and user experience;
• comply with legal, regulatory, and record-keeping requirements.

Notifications

If you enable notifications, the App may send alerts related to bookings, prescriptions, follow-ups, status updates, offers directly related to the service, or important account activity.

How Information Is Stored and Processed

Your information may be processed and stored using secure cloud infrastructure, backend databases, messaging services, or storage providers used to operate the App. Some limited data may also be stored locally on your device to support sign-in, preferences, or app performance.

Sharing of Information

We do not sell your personal information.

We may share information only in the following situations:

• with doctors, clinics, hospitals, pharmacies, labs, or other healthcare partners involved in the service you request;
• with service providers that help us operate the App, such as hosting, notification, storage, analytics, or customer support partners;
• when required by law, legal process, government request, or to protect rights, safety, and security.

External Services and Links

The App may open or connect with third-party services such as maps, payment gateways, phone dialer apps, video consultation tools, document viewers, or external websites. Those services are governed by their own privacy practices.

Data Retention

We retain information for as long as necessary to provide services, maintain medical or operational records, resolve disputes, enforce agreements, and comply with applicable legal obligations. Locally stored data may remain on your device until you clear app data or uninstall the App.

Data Security

We use reasonable administrative, technical, and organizational safeguards to help protect information against unauthorized access, misuse, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

Your Choices and Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also disable app permissions or notifications from your device settings, although some features may stop working properly.

Children's Privacy

The App is not intended for independent use by children without a parent, guardian, or authorized representative. If health information for a minor is submitted, it should be provided by a responsible adult or authorized caregiver.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version will be posted with a revised effective date.

Contact Us

If you have questions about this Privacy Policy or your data, contact: